FAQ

HOW CAN I PAY MY ORDER?

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  • Your order will be processed between 7 and 10 business days. 
  • Allow 2 to 3 extra weeks for delivery of Plaster and wood products, Lamps, and Candles. These products are made to order. 
  • Each piece is hand-washed, individually wrapped and carefully packed with recycled materials at our studio. 
  • Your package will include one small La Soufflerie cotton gift bag. If you wish to receive extra bags, these come in various sizes and are available for purchase on our accessories page
  • We use several carrier companies in order to benefit from the lowest rates and safest transport system on the market. Once your order is shipped from our Parisian studio, you will receive the tracking information by mail directly from the carrier.
  • We ship worldwide. Shipping rates are applied at checkout according to your delivery destination.
  • Custom duties are to be paid by the receiver. 
  • Large or very heavy pieces may be subject to extra shipping fees. This information will be given at checkout. For very large orders, information will be given via email.
  • Of course! When placing your order, make sure to note the shipping address where the order should be sent to. Shipping fees are calculated according to the shipping address entered. 
  • If you decide to ship the order elsewhere after your order has been placed, extra shipping fees may be invoiced separately. You can reach us by mail at eshop@lasoufflerie.com with the modified shipping information.
  • If you wish to return your order, partially or in full, please refer to our Terms and Conditions to learn more about the return procedure.
  • If you received a broken or damaged product, please login to your account, select your order, fill in the information requested, and click the refunds button.
  • For additional information, please refer to our Terms and Conditions page.
  • At the bottom of each item, you can feel the pontil mark left by the glassblower’s cane. The presence of this mark indicates that the glass was mouth-blown. This is the beauty of handmade glass.
  • Due to the handmade nature of our products, each piece may differ in size, shape, and color (approximately 1cm-2cm from piece to piece).
  • Although most of our products are dishwasher safe, we recommend that you wash them by hand to avoid scratches and to preserve their luster. 
  • Our colored glass is made out of natural color pigments and the color won’t fade.
  • Our plaster and terracotta pieces are not suitable for use with water. 
  • You can wipe them down with a soft cotton cloth.
  • Do not place your candles on a cool surface like marble. If the bottom of the hot candle comes in contact with a cold material, the glass may crack. Leave at least 1/2-cm of wax in the container to avoid damage.
  • Once you have finished burning your candle, hand wash with warm water and soap until the dried wax melts away. You now have a new La Soufflerie piece to use!
  • For all of our candle holders or any piece you may use with a burning candle, make sure to blow out your candle before the wick touches the glass. The flame may cause harm to the glass due to thermal shock.
  • If you purchase corks let us know which item in your order you would like the corks to be paired with. Without this information, we will not be held responsible if the corks do not correspond to the products purchased. The corks are identical in size and shape. However, the handmade glass is not.

Our lamps do not come with wiring or lampshades.

If you wish to complete an already existing set of products, once your order is placed, please make sure you send us a picture of the product you already own so we can match the set as close as possible to the ones you have.

  • Our 100% recycled glassware is made in France, Tunisia, and Turkey
  • Our Plaster items are made in France
  • Our Lamps are made in France
  • Our Candles are made in France
  • Our Terracotta items are made in Tunisia, France, and Turkey

We do not do special orders or repairs.

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Candle care

Before lighting your candle, trim the wick to about 1/2-cm in length. This allows the candle to burn more slowly and also avoid unsightly black smoke marks around the edge of the glass.

Every time you burn your La Soufflerie candle, allow it to burn at least until the whole top of the candle is liquid. This will help your candle burn more evenly for each burning session.

After blowing out your candle, re-center and straighten the wick.
When using your candlestick holder, do not let the flame touch the glass. Blow the candle out once it gets close to the candle stick holder. Do not place your candle on a cool surface like marble. If the bottom of the hot candle comes in contact with a cold material, the glass may crack.

Do not burn your candle all the way down. Leave at least 1/2-cm of wax in the container to avoid cracking the bottom.Once you have finished burning your candle, hand wash with warm water and soap until the dried wax melts away. You now have a new La Soufflerie piece to use!

Cleaning care

All plaster and terracotta pieces are not suitable for use with water. You can dust each piece with a dry cloth.

General information

These are entirely made by hand and each creation is unique. Therefore, there may be a slight variation in color, texture, and size between each piece. On the base of each item, you can feel the pontil mark left by the glassblower’s cane. The presence of this mark indicates that the glass was blown freehand. This is the beauty of handmade.

Cleaning care

We do recommend handwashing as much as possible to avoid scratches from the dishwasher and to keep the glass sparkling. But, know that our glassware is dishwasher resistant and can be cleaned in the dishwasher

Colored glass

Pigmented glass is mixed into the furnace during the glassblowing. This means that the glass itself is colored instead of painted. Our glass is durable and no changes or fading occur with continued use over time.

Delivery information

Your order will be processed between 7 and 10 business days. 

Each piece is hand washed and individually, wrapped and packed with recycled materials by our team. 

Your package will include one small, La Soufflerie, cotton gift bag.

Certain items may take longer to be delivered. Please allow 2 to 3 extra weeks for delivery for Plaster products, Lamps, Candles, and Wood, these products are made to order.

If your order is placed during the weekend or on a holiday, we will begin processing it the following business day. 

For all questions or returns please refer to our FAQ.

The Nature of Handmade

Due to the hand made nature of our products each piece may differ in size, shape and color.

If you would like to complete an already existing set of glassware, please make sure you send us a picture of the glasses so that we can match the set as close as possible to the ones you have.

For more information please visit our FAQ page.

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