HOW CAN I PAY MY ORDER?
We accept payments via PayPal, Apple Pay, Credit and Debit Cards Visa, Mastercard, American Express, Discover, JCB, Union Pay
HOW LONG WILL MY ORDER TAKE AND HOW IS IT PACKED?
- Your order will be processed between 7 and 10 business days.
- Allow 2 to 3 extra weeks for delivery of Plaster and wood products, Lamps, and Candles. These products are made to order.
- Each piece is hand-washed, individually wrapped and carefully packed with recycled materials at our studio.
- Your package will include one small La Soufflerie cotton gift bag. If you wish to receive extra bags, these come in various sizes and are available for purchase on our accessories page.
- We use several carrier companies in order to benefit from the lowest rates and safest transport system on the market. Once your order is shipped from our Parisian studio, you will receive the tracking information by mail directly from the carrier.
DO YOU SHIP IN FRANCE AND INTERNATIONALLY?
- We ship worldwide. Shipping rates are applied at checkout according to your delivery destination.
- Custom duties are to be paid by the receiver.
- Large or very heavy pieces may be subject to extra shipping fees. This information will be given at checkout. For very large orders, information will be given via email.
IS IT POSSIBLE TO SHIP TO A DIFFERENT ADDRESS?
- Of course! When placing your order, make sure to note the shipping address where the order should be sent to. Shipping fees are calculated according to the shipping address entered.
- If you decide to ship the order elsewhere after your order has been placed, extra shipping fees may be invoiced separately. You can reach us by mail at eshop@lasoufflerie.com with the modified shipping information.
I HAVE A PROBLEM WITH MY ORDER
- If you wish to return your order, partially or in full, please refer to our Terms and Conditions to learn more about the return procedure.
- If you received a broken or damaged product, please login to your account, select your order, fill in the information requested, and click the refunds button. If you do not have an account please email info@lasoufflerie.com with your order number and image of the broken or damaged product.
- For additional information, please refer to our Terms and Conditions page.
THE NATURE OF HANDMADE
- At the bottom of each item, you can feel the pontil mark left by the glassblower’s cane. The presence of this mark indicates that the glass was mouth-blown. This is the beauty of handmade glass.
- Due to the handmade nature of our products, each piece may differ in size, shape, and color (approximately 1cm-2cm from piece to piece).
HOW DO I CARE FOR MY LA SOUFFLERIE GLASS?
- Although most of our products are dishwasher safe, we recommend that you wash them by hand to avoid scratches and to preserve their luster.
- Our colored glass is made out of natural color pigments and the color won’t fade.
HOW DO I CARE FOR MY PLASTER AND TERRACOTTA PIECE?
- Our plaster and terracotta pieces are not suitable for use with water.
- You can wipe them down with a soft cotton cloth.
HOW DO I CARE FOR MY CANDLE?
- Do not place your candles on a cool surface like marble. If the bottom of the hot candle comes in contact with a cold material, the glass may crack. Leave at least 1/2-cm of wax in the container to avoid damage.
- Once you have finished burning your candle, hand wash with warm water and soap until the dried wax melts away. You now have a new La Soufflerie piece to use!
- For all of our candle holders or any piece you may use with a burning candle, make sure to blow out your candle before the wick touches the glass. The flame may cause harm to the glass due to thermal shock.
ORDERING CORKS
- If you purchase corks let us know which item in your order you would like the corks to be paired with. Without this information, we will not be held responsible if the corks do not correspond to the products purchased. The corks are identical in size and shape. However, the handmade glass is not.
ORDERING LAMPS
Our lamps do not come with wiring or lampshades.
I WISH TO ADD ITEMS TO AN EXISTING SELECTION, WILL THEY MATCH?
If you wish to complete an already existing set of products, once your order is placed, please make sure you send us a picture of the product you already own so we can match the set as close as possible to the ones you have.
WHERE ARE OUR ITEMS MADE?
- Our 100% recycled glassware is made in France, Tunisia, and Turkey
- Our Plaster items are made in France
- Our Lamps are made in France
- Our Candles are made in France
- Our Terracotta items are made in Tunisia, France, and Turkey
SPECIAL ORDERS AND REPAIRS
We do not do special orders or repairs.