Shipping to the U.S.? We cover all duties & tariffs for you—no surprises at delivery.
Shipping to the U.S.? We cover all duties & tariffs for you—no surprises at delivery.
Before lighting your candle, trim the wick to about 1/2-cm in length. This allows the candle to burn more slowly and also avoid unsightly black smoke marks around the edge of the glass.
Every time you burn your La Soufflerie candle, allow it to burn at least until the whole top of the candle is liquid. This will help your candle burn more evenly for each burning session.
After blowing out your candle, re-center and straighten the wick.
When using your candlestick holder, do not let the flame touch the glass. Blow the candle out once it gets close to the candle stick holder. Do not place your candle on a cool surface like marble. If the bottom of the hot candle comes in contact with a cold material, the glass may crack.
Do not burn your candle all the way down. Leave at least 1/2-cm of wax in the container to avoid cracking the bottom.Once you have finished burning your candle, hand wash with warm water and soap until the dried wax melts away. You now have a new La Soufflerie piece to use!
NOT MICROWAVE SAFE
Most of our terracotta are water-resistant. Check the product sheet to confirm if this specific item is suitable for use with water.
All plaster and terracotta pieces are not suitable for use with water. You can dust each piece with a dry cloth.
Due to the handmade nature of this item, there will be variations in design and size, as well as slight imperfections, possibly in the form of air bubbles, black specks, pontil and or hand tooling marks, glass or color pattern irregularities; these imperfections are an attribute of handmade craftsmanship and one of the many reasons we love it.
These are entirely made by hand and each creation is unique. Therefore, there may be a slight variation in color, texture, and size between each piece (approximately 1cm-2cm from piece to piece). On the base of each item, you can feel the pontil mark left by the glassblower’s cane. The presence of this mark indicates that the glass was blown freehand. This is the beauty of handmade.
We do recommend handwashing as much as possible to avoid scratches from the dishwasher and to keep the glass sparkling. But, know that our glassware is dishwasher resistant and can be cleaned in the dishwasher
Pigmented glass is mixed into the furnace during the glassblowing. This means that the glass itself is colored instead of painted. Our glass is durable and no changes or fading occur with continued use over time.
Your order will be processed between 7 and 10 business days.
For all orders outside of the United States, custom duties are to be paid by the receiver.
Each piece is hand washed and individually, wrapped and packed with recycled materials by our team.
Your package will include one small, La Soufflerie, cotton gift bag.
Certain items may take longer to be delivered. Please allow 2 to 3 extra weeks for delivery for Plaster products, Lamps, Candles, and Wood, these products are made to order.
If your order is placed during the weekend or on a holiday, we will begin processing it the following business day.
For all questions or returns please refer to our FAQ.
Due to the hand made nature of our products each piece may differ in size, shape and color.
If you would like to complete an already existing set of glassware, please make sure you send us a picture of the glasses so that we can match the set as close as possible to the ones you have.
For more information please visit our FAQ page.
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